How to Cite
Abstract
The article presents a historical overview of the crew resource management training implementation pr ocess, essence, aims and the impact of CRM on the quality of service providing by different airlines. It also describe the most popular theory of safety flights, “Swiss Cheese Model”. Furthermore, it draws its attention to problems caused by bad communication b etween a ircraft crew members and their potential impact on the passengers safety. The article also presents five generations of training in context to evolution of CRM program and the topics of training modules which are obligatory in European Union.
References
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